At AL-MAJEEDSTORE, customer satisfaction is our top priority. We strive to provide high-quality products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

7-Day Return & Exchange

We offer a 7-day return and exchange policy from the date your order is delivered.

To be eligible, you must contact our customer support within 7 days of receiving your order.

Eligibility for Return & Exchange

Your request will be accepted only if:

• The item is unused, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories are intact.
• The product shows no signs of use, damage, stains, or alteration.
• You provide your order number or proof of purchase.

Products that do not meet these conditions may not qualify for return or exchange.

Product Inspection & Approval

Every return or exchange request is subject to inspection and quality analysis by our team.

Once we receive the product, it will be carefully examined to verify:

• Product condition
• Manufacturing defects (if claimed)
• Correct item received
• Eligibility according to our policy

The return or exchange will be processed only after the inspection has been completed and approved.

Exchange Policy

If you wish to exchange a product for a different size, color, design, or another item:

• The exchange request must be made within 7 days of delivery.
• The exchanged product must meet the eligibility conditions mentioned above.
• Customers are responsible for paying the delivery charges for exchange shipments.

Any price difference between the exchanged products will be adjusted accordingly.

Return Policy

If your return request is approved after inspection:

• A refund or store credit will be processed according to the circumstances of the return.
• Shipping charges paid during the original purchase are non-refundable, unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item

Please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

Our support team will review your request and provide the appropriate solution.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Used or washed products
• Products without original packaging or tags
• Items damaged due to misuse or improper handling
• Clearance, promotional, or final sale items (unless defective)

Processing Time

Once your returned product is received:

• Inspection is typically completed within 2–5 business days.
• Approved refunds or exchanges are processed shortly after inspection.
• Delivery times for exchanged products may vary depending on your location and product availability.

How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact our customer support within 7 days of receiving your order.
2. Provide your order number and explain the reason for the request.
3. If requested, share clear photos of the product.
4. Wait for approval before sending the product back.
5. Securely pack the item in its original packaging for shipment.

Need Assistance?

If you have any questions regarding our Return & Exchange Policy, our customer support team is always ready to assist you.

Thank you for shopping with AL-MAJEEDSTORE. We appreciate your trust and are committed to providing quality products and excellent customer service.